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How to contact us.
If you require assistance, wish to make a complaint, or speak to us for support, please contact our dedicated, multilingual Worker Support Team, using the details provided below. HOPS is always here to help.
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You will be asked to provide your name, surname, and Gateway ID number, and may also be required to answer additional security questions.
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If you do need to make a complaint then please be prepared to provide relevant supporting evidence, such as photos, videos, or payslips.
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Contact Options
Main office:
Address
HOPS Labour Solutions Ltd
Overross House
Ross Park
Ross-on-Wye
Herefordshire
HR9 7US
+44 7827 067 709 (Worker Support team)
Landline
+44 2476 698000 (urgent calls only)
For workers in the UK:
To make a complaint:
Office Hours
Monday to Friday
09:00 to 17:00 GMT
​​Outside of these hours, please send us a message. We will respond at the first available opportunity, usually within two to three days.
Other useful numbers:
Modern Slavery Helpline: 08000 121 700
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Urgent police matters: 999
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Non- urgent police matters: 101
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Gangmasters and Labour Abuse Authority (GLAA): 0800 432 0804
or, https://www.gla.gov.uk/report-issues/
Worker Rights: https://www.gla.gov.uk/i-am-a/i-am-a-worker/workers-rights-english/
https://www.gla.gov.uk/i-am-a/i-am-a-worker/workers-rights-leaflets/
Your HOPS Worker Handbook is also a source of useful information about the Seasonal Worker Scheme, and will contain the answers to many of your questions. The Worker Handbook can be found on your Gateway account.
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