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How to contact us.
If you require assistance, wish to make a complaint, or speak to us for support, please contact our dedicated, multilingual Worker Support Team, using the details provided below. HOPS is always here to help.
You will be asked to provide your name, surname, and Gateway ID number, and may also be required to answer additional security questions.
If you do need to make a complaint then please be prepared to provide relevant supporting evidence, such as photos, videos, or payslips.
Contact Options
Main office:
Address
HOPS Labour Solutions Ltd
Overross House
Ross Park
Ross-on-Wye
Herefordshire
HR9 7US
+44 7827 067 709 (Worker Support team)
Landline
+44 2476 698000 (urgent calls only)
For workers in the UK:
To make a complaint:
Office Hours
Monday to Friday
09:00 to 17:00 GMT
Outside of these hours, please send us a message. We will respond at the first available opportunity, usually within two to three days.
Other useful numbers:
Modern Slavery Helpline: 08000 121 700
Urgent police matters: 999
Non- urgent police matters: 101
Gangmasters and Labour Abuse Authority (GLAA): 0800 432 0804
or, https://www.gla.gov.uk/report-issues/
Worker Rights: https://www.gla.gov.uk/i-am-a/i-am-a-worker/workers-rights-english/
https://www.gla.gov.uk/i-am-a/i-am-a-worker/workers-rights-leaflets/
Your HOPS Worker Handbook is also a source of useful information about the Seasonal Worker Scheme, and will contain the answers to many of your questions. The Worker Handbook can be found on your Gateway account.