.png)
How to contact us.
Thank you for contacting HOPS Labour Solutions Ltd (HOPS). You can contact us via the below options.
Please provide your full name, Gateway worker ID number and where necessary, up to date contact details.
Where relevant, complaints should be supported with evidence. This might include copies of payslips, photos/ videos of accommodation or the workplace, for example.
Contact Options
Main office:
Address
HOPS Labour Solutions Ltd
Overross House
Ross Park
Ross on Wye
Herefordshire
HR9 7US
Telephone
+44 2476 698000
+44 7827 067 709
For general queries:
To make a complaint:
Office Hours
Monday to Friday
09:00 to 16:00 GMT
​
​Outside of these hours we request that you contact us in writing i.e., email, so that we can respond at the next earliest opportunity.
Other useful numbers:
Modern Slavery Helpline: 08000 121 700
​
Urgent Police matters: 999
​
Non- urgent Police matters: 101
​
Gangmasters and Labour Abuse Authority (GLAA): 0800 432 0804
or, https://www.gla.gov.uk/report-issues/
Worker Rights: https://www.gla.gov.uk/i-am-a/i-am-a-worker/workers-rights-english/
https://www.gla.gov.uk/i-am-a/i-am-a-worker/workers-rights-leaflets/
Your HOPS Worker Handbook will also provide you with important information. This can be accessed via your Gateway account.
​
Transfers can be requested via your Gateway account.